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  STORE POLICY  

CUSTOMER CARE

I. Our Commitment to You

At Euro-E-Bikes, we value our customers and strive to provide a positive and helpful experience in all our interactions. This policy outlines our commitment to you, our valued customer.

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II. How We'll Communicate with You

  • Responsiveness: We aim to respond to all inquiries within some minutes during business hours (8h-18h).

  • Courtesy: We'll treat you with respect and professionalism in all communications.

  • Clarity: We'll communicate clearly and avoid technical jargon whenever possible.​

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III. How You Can Reach Us

  • We offer several ways for you to reach us, including:

IV. Working with You to Resolve Issues

  • We understand that sometimes things go wrong. If you have an issue, we'll work with you to find a fair and satisfactory resolution.

  • Our representatives are trained to listen attentively to your concerns and explore all possible solutions.

 

V. Feedback is Welcome

We appreciate your feedback and value your suggestions on how we can improve our service. Please let us know if you have any comments or questions.

We are committed to continuous improvement and will update this policy as needed.

PRIVACY & SAFETY

Protecting Your Privacy

  • What We Collect: We collect information you provide like name, shipping address, and email for order processing and communication.

  • We Use Cookies! (But They're Friendly) Cookies are small data files that help us remember things like shopping cart items. They don't store personal details like your name.

  • We Won't Share Your Stuff: We won't share your information with anyone unless it's required to process your order (like with a shipping company).

 

Safety First!

  • Secure Shopping: We use secure technology to keep your payment information safe. Look for the lock symbol in your browser when entering payment details.

  • Strong Password Power!: Choose a strong password for your account that you don't use for other sites.

  • Keep It Secret, Keep It Safe: Don't share your password with anyone!

 

We Respect Your Privacy

For more details, you can check out our full Privacy Policy which goes into more legal stuff.

 

Got Questions? We've Got Answers!

If you have any questions about privacy or safety, feel free to contact us!

Payment Methods
PAYMENT METHODS

  • Credit / Debit Cards

  • Offline Payments

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